In addition, they can pause or unpause themselves at any time while logged into any queue. Queue AgentsThe Queues Agents app allows agents to log in and log out of any queue they are setup to be a dynamic member of in the Queues Application of your PBX GUI.QueuesThe Queues Application gives admins an at-a-glance view of all the current states of agents and callers of any queue.Status options, such as “Away “or “At Lunch,” are controlled by the Presence State Module in your PBX GUI. PresenceThe Presence app allows users set their current status and control how calls are handled when set.Call Flow ControlThe Call Flow app allows users to see the current state of any Call Flows they have setup on their PBX with the option to toggle any of them between “Normal” or “Override” mode.Call ForwardThe Call Forward app allows users to easily enable call forwarding and easily store numbers for Home, Cell, and Office.You can then mute or kick any caller from a conference room or dial into a conference room. Conference RoomsThe Conference Rooms app lets users see all their conference rooms and view the callers in each conference room.On supported devices, it will change the BLF notification light for a mapped button or provide an onscreen notification. Do Not DisturbThe Do Not Disturb (DND) app allows users to toggle their current state of DND between enabled and disabled.Users can visually see parked calls, pick up any parked call, and park calls with the same application, depending on phone support. It will work with both the standard Parking Module and the enhanced Park Pro Module. ParkingThe Parking app lets users see parked calls directly from their phone display.Follow MeThe Follow Me Phone app allows users to enable or disable Follow Me and change their Follow Me numbers, ring time, and call confirmation, as well as provide visual notifications when Follow Me is enabled.This useful utility is all you'll ever need if you're looking for an easy way to back up and manage media files and data stored on your iOS device.Įditors' note: This is a review of the trial version of PhoneView for Mac 2.9.5. PhoneView for Mac is feature-rich, lightweight, and well worth the price. One feature which we think some Mac users may miss is the ability to Quick Look items by pressing the space bar. A really nice touch is the ability to save conversations from Messages.app as text or PDF files for desktop viewing and backup. In addition to letting you explore and back up media files stored on your iOS device, this app also lets you extract data such as contacts, call logs, notes, bookmarks, and Web browsing history. In terms of transfer speeds, the program averages around 10MB/s. You can drag and drop files between the app and the Finder or the Desktop with ease, but you cannot drag multiple items. If checked in Preferences, the "Advanced Disk Mode" will show the entire file system on a jail-broken device, allowing complete access to all system files. Out of the box, the program displays a Media folder where you can store files. Both the trial and full versions of the app can display the contents of iOS devices, but the trial version limits the number of items shown. PhoneView for Mac installs quickly and sports a bland but intuitive interface. You'll like its streamlined design and drag-and-drop functions. Since it features iTunes-like backup functionality, it's capable of completely replacing iTunes as a device manager. PhoneView for Mac gives you instant access to your iOS device, enabling you to back up and explore any type of content stored on it, including media files, call logs, text messages, contacts, and more.
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